Privacy Policy | Omega Networks

Omega Networks Ltd (“Omega”, “we”) collects as little personal information as we can, and handles it in line with the New Zealand Privacy Act 2020. This policy explains what we collect through omega.net.nz and the Pulse app, why, where it is stored and who can see it.

1. What we collect

Website analytics. We use Matomo, an open-source analytics tool that we host ourselves, to understand how the site is used: pages visited, time on site, browser and device type, and approximate location from an anonymised IP address. We do not use Google Analytics or advertising trackers.
Bookings, email, chat and our contact form. When you book a call, email us, chat with us or use our contact form, we receive your name, email address and anything you choose to tell us.
Data sheet requests. When you download a data sheet, we ask for your name, email address and, optionally, your organisation. We keep these in our website and our support system so we can follow up. To stop our forms being misused, we keep a scrambled (hashed) version of your IP address for one hour.
Server logs. Like most websites, our web server keeps short-term technical logs, including IP addresses, to keep the site secure and diagnose problems.
Shop orders. If you buy from our shop, we collect your name, email, billing and delivery address so we can fulfil and record the order. Card payments are handled by our payment provider; we never see or store your full card details.

Pulse app for Mac

The Pulse app does not collect any data. Your inventory, monitoring events, SSH recordings and settings stay on your Mac, and the app connects directly to the servers you configure, such as your own NetBox and Zabbix. Nothing is sent to Omega. Purchases and subscriptions are handled by Apple under Apple’s privacy policy; we never see your payment details.

2. How we use it

To improve the website (analytics).
To reply to you and run the meetings you book.
To follow up once about a data sheet you downloaded. We will not add you to a mailing list.
To process orders, issue receipts and meet our tax obligations.

We do not sell your information, use it for advertising, or share it with anyone except the service providers below or where the law requires it.

3. Where it is stored and who processes it

Our own infrastructure in Wellington. The website, Matomo analytics and shop records run on servers we own and operate in a Wellington data centre.
Zammad, our support system. Chat messages, contact form messages and data sheet requests are stored as support tickets in Zammad, which we host ourselves at support.omega.net.nz. The chat stores a session ID in your browser while a chat is open.
Microsoft 365. Our email, online bookings and the emails our website sends you (such as order confirmations) use Microsoft 365. Information you send by email, through the booking page or through a website form is held by Microsoft and may be stored outside New Zealand, under Microsoft’s own privacy terms.
Payment provider. Payments are processed by the provider shown at checkout, under its own privacy policy.

4. Analytics opt-out

You can stop Matomo recording your visits. The choice is stored in a cookie on your browser, so you will need to opt out again if you clear cookies or use another browser.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

5. Cookies and browser storage

Essential: a cookie that keeps your shop cart, and browser storage that remembers your light or dark display choice. The display choice never leaves your device.
Analytics: Matomo, which you can opt out of above.

6. How long we keep it

Order and transaction records: 7 years, as required by New Zealand tax law.
Analytics data: deleted after 24 months.
Server logs: deleted after 14 days.
Emails and booking details: only as long as we need them for the conversation or work they relate to.

7. Your rights

Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it. You can also ask us to delete information we no longer need, except records we must keep by law. We will respond within 20 working days.

If you are not happy with how we have handled your information, please contact us first. You can also complain to the Office of the Privacy Commissioner.

8. Contact

Our Privacy Officer can be reached at information@omega.net.nz.

9. Changes

We will update this page if our practices change. The date at the top shows when it was last revised.